Contact information
Providing Accurate Information
Please ensure that all the information you provide is accurate, including your name, contact details, order number (if applicable), and any relevant inquiries or feedback. A clear description will help us process your request more efficiently.
Scope of Reasonable Requests
We welcome inquiries about products, services, and related policies. Please ensure your request falls within the following categories:
Product Inquiries: Questions about our N₂O gas, its uses (e.g., for cream whipping, pastry making, etc.), or other product-related details.
Order Issues: Inquiries regarding order status, shipping progress, returns, and refunds.
Technical Support: Questions about product technical issues or after-sales services.
Feedback and Suggestions: Suggestions, reviews, and comments on our services or products.
Prohibited Content
To maintain effective and respectful communication, please refrain from including the following in your contact:
Offensive, discriminatory, or abusive language.
Content unrelated to business, such as advertisements or malicious information.
Content that violates laws or regulations, especially regarding the illegal use or misuse of N₂O gas.
Response Time
We aim to respond to your inquiry within 24 hours of receipt. Please note that during peak periods (such as holidays or promotional periods), response times may be slightly delayed. We strive to ensure timely processing of each message.
Emergency Handling
For urgent issues (such as product malfunctions or shipping problems), please mark your email as "Urgent" and provide relevant details. These requests will be prioritized. Examples of emergencies include, but are not limited to, damage during transit or shipping delays.
Privacy Protection
All personal information provided through our contact channels will be kept strictly confidential and used solely to process your request. Please avoid including excessive sensitive personal information in your messages. For more details, refer to our privacy policy to ensure compliance with relevant privacy regulations (such as GDPR or other applicable laws).
Contact Us
Email: support@novacreamer.com
Company Address: 香港新蒲崗景福街99號啟德工廠大廈二期8樓D07室
Phone: +85255316341