Refund policy
📦 Shipping & Returns Policy
Shipping – USA Only
We offer same-day processing, with estimated delivery within 1 to 4 business days via express shipping carriers.
🔁 Returns
We accept returns for non-hazardous goods within 5 calendar days after delivery.
To request a return:
Email us at support@novacreamer.com
Please note:
Hazardous materials, including any products containing N₂O (nitrous oxide), are not eligible for return due to safety regulations.
All returns must be sent back in their original packaging. Returns sent in custom or damaged packaging cannot be accepted due to compliance with dangerous goods handling restrictions.
💳 Refunds
Refunds will be processed to your original payment method once your returned package is received and inspected at our warehouse.
Please allow up to 5 business days for the refund to appear on your bank statement.
✅ Summary:
| Returnable | Time Limit | Conditions |
|---|---|---|
| ✅ Non-hazardous items | 5 days | Original packaging required |
| ❌ HazMat / N₂O products | Not returnable | Safety regulation compliance |